Central de Ajuda

What is the processing time for my order?
The processing time for online orders is approximately 3 to 10 business days. For orders with pre-sale items, all items will be held until the pre-sale item is ready to ship.

How long will shipping take?
For orders within the United States, the typical shipping timeframe is 3 to 10 business days. International orders may take up tp 30 business days, depending on location, selected shipping carrier, and customs processing times. Please note that we cannot control shipping times once an order has been sent to the carrier.

When will I receive tracking information?
Once your order is ready for shipment, a tracking number will be emailed to you.

Can I modify my order?
Yes, you can modify your order, including adding, removing items, or changing the delivery address by contacting us via email, but changes can only be made before the order ships. Please include your order reference number and details of the changes you’d like.

Can I cancel an order?
You may cancel an order before it has shipped by contacting us via email with your order details, including order number.

Can I return my order?

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at hello@symborastore.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@symborastore.com.

Will I pay customs fees or taxes?
Customs fees and taxes are not included in the purchase price and are the customer’s responsibility. We recommend researching your country’s customs costs before purchasing.

What if I don’t claim my package from customs?
Customs offices may hold a package until the necessary duties and taxes are paid. Failure to claim your package may result in it being returned or destroyed.

What international payment options do you accept?
We accept a variety of credit and debit cards, PayPal, WhatsApp Pay, and bank transfers. Availability of these payment methods may vary based on your location.

Symbora Store Privacy Policy

This Privacy Policy outlines how Symbora Store (referred to as “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website, https://www.symborastore.com.

Personal Information We Collect

When you visit our site, we collect certain information about your device, your interaction with our site, and information needed to process your purchases. Your data is stored through Shopify’s secure server behind a firewall. Below is more detail on what we collect and why:

• Device Information: We automatically collect details about your device, including IP address, browser type, time zone, and browsing behavior on our site (e.g., viewed pages). We use cookies, log files, web beacons, tags, and pixels to collect this information. This helps us load the site accurately for you and optimize your experience.
• Order Information: When you place an order, we collect your name, billing and shipping addresses, payment information, email address, and phone number. We use this to process and fulfill your orders, communicate with you, and screen for fraud.

We also use your personal information to:

• Communicate with you regarding your order and support inquiries.
• Improve and personalize your experience on our site by analyzing customer browsing behavior.
• With your consent, we may also send you marketing information about our products, promotions, blog posts, and updates.
• We use Google Analytics to understand how our customers use the Site. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For more insight, you may also want to read:

• Shopify’s Privacy Policy https://www.shopify.com/legal/privacy.

Cookies

Cookies are small data files that help improve your browsing experience. We use cookies to remember your preferences, keep track of your session, and understand how you interact with our Site. If you wish, you can disable cookies via your browser settings. Please note that disabling cookies may impact your experience on the Site.

Your Rights

Depending on your location, you may have certain rights regarding your Personal Information:

• European Economic Area (EEA): You have the right to access, correct, or delete your personal data. Contact us to exercise these rights.
• California Residents: You may request access to your Personal Information, correct or delete it, and learn how we have used it in the past year under the California Consumer Privacy Act (CCPA).

To make any of these requests, please contact us at the email provided below.

Security

All credit card information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no transmission method is 100% secure, we follow PCI-DSS requirements and employ additional safeguards to protect your data.

Age Of Consent

By using this Site, you affirm that you are at least the age of majority in your state or country of residence, or that you have consented to a minor dependent’s use of the Site.

If you have any questions, please reach out to us via email at hello.symbora@symbora.com or WhatsApp at +55-11-91802-0881.